Field Service Representative

Position Title: Field Service Representative
Department: Service, Laser Engineering
Reports to: Director of Service

Position Summary 

The Field Service Technician is a non-exempt position residing in the Lenexa, KS, office of Preco, LLC. This role provides telephone technical support to customer maintenance personnel and machine operators and performs electronic and mechanical bench repair work as required.

The position requires occasional travel outside of the Lenexa, KS, office to install the entire line of Preco, LLC, products, train machine operators, and perform emergency service trips to repair equipment.

An ideal candidate for this position would possess strong working knowledge of car mechanics—also, competencies in computer systems, electrical troubleshooting, and customer service. Having a degree in electrical engineering is beneficial. Bonus knowledge of pneumatics and hydraulics is helpful but not required.

Characteristics of an ideal candidate would be someone who is driven, creative, curious, has good people skills, independent thinker, keen on travel.

Primary Responsibilities 

1. Properly maintain the company issued tools and test equipment required to perform the job function.
2. Input all required information into the Preco, LLC. CRM system, real time, during each telephone technical support call.
3. Complete an accurate and timely field service report for each visit to a customer site, and have each field service report signed by the customer at the end of the service visit.
4. Complete an accurate and timely expense report for each service visit to a customer site.
5. Adhere to the published Preco, LLC. travel policy and employee handbook requirements.
6. Assist all Preco, Inc. managers and associates to develop a spirit of teamwork and support that provides a professional image at the highest level of service possible, allowing the service department and the company to meet the requirements of Preco customers, both internally and externally.

Hiring Qualifications

• Associate Degree in Electronics Engineering Technology, or equivalent technical and/or military electronics training.
• A current, non-restricted driver’s license, and the ability to meet the qualifications to rent automobiles both domestically and internationally.
• A current passport for international travel or have the ability and qualifications to obtain one.
• Advanced troubleshooting skills in mechanical, electrical, pneumatic, hydraulic, and electronic systems.
• Two years prior work experience in a related product repair or field service environment.
• Excellent customer communication skills are essential.
• Above-average interpersonal skills.
• Ability to work in a team environment.
• Must demonstrate proficiency in the use of digital test meters, oscilloscopes, hydraulic gauges, and a working knowledge of personal computer systems and PLCs.
• The position requires work in customer environments that may require eye protection, safety shoes, and hard hats.

Physical Demands

• Working in an industrial environment
• Excellent eyesight and hearing
• The ability to climb on ladders and work on elevated platforms
• Lift 50 pounds comfortably.
• Lifting of up to 40 pounds occurs sporadically throughout the day.
• Sitting and/or standing for long periods of time (2-4 hours before a rest or change).

To Apply 

Send resume to: hr@precollc.com
This position is located in Lenexa, KS